The conditions necessary for method 2 are:
(a) you must have at least 3/4 of your battery
(b)backup the files on the memory card
(c) when conditions (a) and (b) are met, you can now switch off the phone
(d) press and hold
- green dial key
- * star key
- the number 3 key at the same time
then switch on the phone while still holding the keys...
If the conditions above are met, and every step is followed as described; then, i am very sure that your phone would be formatted, and completely returned to the status it was when it was new.
Do you still have problem with these steps? Feel free to drop your questions and comments at the bottom of this page.
Cheers from SAM